Frequently asked questions
Quick answers to the questions we hear most. If yours isn't here, contact support — we reply within 2 business days.
Can I change Posy's colors, or am I stuck with violet?
You can take it anywhere. Posy derives every tone in the theme — tints, deeper accent shades, shadows, placeholders — from five base colors in Theme settings → Colors. Change those five and the whole store retints, coordinated, with nothing left behind in the old palette. The Alternate palettes table has ready-made blush, sage, and amber recipes you can copy in. Only rule: if you choose a light accent color, switch Accent text to a dark tone so buttons stay readable.
Why is the product reviews section empty?
The Loved by customers section is a host for review apps and starts empty on purpose — Posy doesn't ship fake review content. Install a reviews app (Judge.me, Loox, or any app with theme blocks), then add its widget as a block inside the section. Full steps on the product pages doc.
Why don't I see any "Pairs well with" products?
That section shows complementary recommendations, which Shopify only generates once you define them: install the free Search & Discovery app and set complementary products for your products. The "You may also like" section below it works automatically, with no setup.
How do I show the free shipping progress bar?
Set Free shipping threshold in Theme settings → Cart to the amount where your store's free shipping begins, in your store currency. It must match a real free-shipping rate in Settings → Shipping and delivery — the bar displays the promise; your shipping settings fulfill it. Leave the field empty to hide the bar.
Does Posy have a wishlist?
Not built in — wishlists need customer accounts and data storage that themes can't provide well on their own. Wishlist apps integrate cleanly: most provide app blocks you can add to the product page's block list and to other sections.
How do I sell subscriptions?
Install a subscription app (e.g. Shopify Subscriptions) and configure selling plans on your products. Posy detects them automatically: the selling-plan selector appears inside the Buy buttons block on the product page, with one-time purchase and subscription options.
Does Posy support local pickup?
Yes. Configure local pickup in Settings → Shipping and delivery, and product pages automatically show pickup availability for the selected variant, with your store locations. Nothing to enable in the theme.
How do I change fonts?
Theme settings → Typography has two pickers: Heading font and Body font, drawing from Shopify's full font library. System fonts load fastest; any licensed web font in the library works too.
Where do the social icons in the footer come from?
From the footer's own settings: Instagram URL, TikTok URL, and Pinterest URL. An icon appears only when its URL is filled in. The password page has its own set of the same three settings.
Why don't I see the country or language selector?
They only render when there is something to select: the country/region selector needs more than one market enabled in Settings → Markets, and the language selector needs more than one published language in Settings → Languages. Both also have footer toggles (Show country/region selector, Show language selector).
Can I edit the theme's code?
You can (Online Store → Themes → ⋮ → Edit code), but duplicate the theme first, every time. Code customizations are outside our support scope, and a theme update won't carry them over — for anything substantial, consider hiring a Shopify expert.
Something looks broken — what should I do?
First, rule out an app conflict: preview the theme with recently installed apps' embeds turned off (the App embeds tab in the theme editor). If it still looks wrong, send us a support request with your store URL, the page it happens on, and a screenshot — bug fixes are always free.
